Computer Links help desk is a comprehensive solution for your immediate IT issue resolution needs. Whether it requires a team of qualified and certified help desk analyst on site or remote access Computer Links can leverage state of the art remote access software and a team of dedicated help desk engineers to provide you with minimum downtime and provide you with reliability that will meet your Service Level Agreement. Computer Links can provide a 24 hours a day, 7 days a week solution tailor to meet our client’s requirements. This process makes our Help desk more than a break/fix solution – it’s an integral part of your IT strategy.

• On-Site staffing for an internal help desk solution.
• State of the art remote access software that allows us to access your network and workstation from our Network Operations center and fix your issues without the need for an on-site visit. We’ll identify the cause of your problem and show you step by step how we fixed it so you will be prepared if a similar issue arises.
• Detailed best practices and documentation enable us to provide quick answers to your IT problems without asking you complex technical questions.
• An in-depth ticketing and tracking system that assures your problems are immediately responded to and your downtime is reduced to a minimum.